Refund Policy
Eyebrows By Vivi Refund Policy
At Eyebrows By Vivi, we are committed to providing you with the best possible shopping experience. However, we understand that unforeseen circumstances may arise. This refund policy outlines the conditions under which you may request a refund for your purchases.
Shipping and Delivery Times
Our products are shipped by a third-party carrier, and estimated delivery times are 5 to 10 business days. Please note that these times are estimates and may vary depending on the shipping carrier and your location.
Conditions for Refunds
- Defective or Damaged Products: If the product you receive is damaged or defective, we will offer you a replacement or a full refund, provided you notify us within 7 days of the delivery date and provide proof of damage (photos).
- Incorrect Product: If you receive a product that is different from the one you ordered, we will offer you a replacement of the correct product or a full refund, provided you notify us within 7 days of the delivery date.
- Lost Product: If your order does not arrive within the estimated delivery time and the shipping carrier confirms that it has been lost, we will offer you a full refund. Important: Shipping times may vary due to external factors beyond our control.
Refund Request Procedure
- Notification: Send us an email to [email protected] or contact us via WhatsApp within the specified timeframe.
- Evidence: Provide all relevant information, such as your order number, photos of the damaged product, or any other helpful documentation.
- Product Return: In some cases, you may need to return the product to us. We will provide you with shipping instructions once we have evaluated your request.
Exceptions
- Customized Products: Customized products are non-refundable, unless they are defective or damaged.
- Change of Mind: Refunds will not be accepted for products that you simply do not like or have changed your mind about.
Shipping Costs
- Defective or Incorrect Products: If the product is defective or incorrect, we will cover the return shipping costs.
- Other Cases: In other cases, the customer will be responsible for return shipping costs.
Refund Method
Refunds will be issued using the same payment method you used to make your purchase.
Additional Considerations:
- Timeframes: Clearly define the timeframes for requesting a refund and processing it.
- Evidence: Request sufficient evidence to process the refund (photos, videos).
- Communication: Maintain clear and open communication with the customer throughout the process.
Important: Estimated delivery times are provided by the shipping carrier and may vary due to external factors such as weather conditions, holidays, or logistical issues. Eyebrows By Vivi is not responsible for delivery delays that are beyond our control.